Patient Information

At our veterinary hospital serving Bellevue, Issaquah, Renton, Sammamish and beyond, we are committed both to our unique patients and their loving owners. We use our years of experience and passion for making and keeping pets well to ensure we provide your companion with the best care possible.

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What to Expect at a Veterinary Appointment

Knowing what you should expect from your first veterinary appointment will help to make this process more pleasant for both you and your pet. 

Our Pet Care Philosophy

We are proud to provide pet owners with sound advice and optimal veterinary care in our Bellevue veterinary hospital. We are committed to providing your pet with state-of-the-art veterinary care to not only keep your pet healthy, but to help you provide your best care for them too.

We are passionate about preventative care, client education, and providing comprehensive care to Bellevue pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  Yes, we are proud to offer financing options with an easy application process that will give you results in minutes.

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• Will I be provided with an estimate of costs?

  We will always provide you with an estimate of the cost of our services in good faith before treating your pet. However, unforeseen circumstances may arise in the course of treatment and impact your final bill. 

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Absolutely. If possible, call ahead and book an appointment with us to make sure that we have space in our schedule to care for your pet. 

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• What is your appointment cancellation policy?

  If you need to reschedule or cancel an appointment, let us know as soon as possible so that we can off the space in our schedule to other clients and reschedule you to the most convenient time possible.

• What types of animals do you treat?

  We provide core and emergency care to small domestic animals like dogs and cats.

• Do you offer any health certification services?

  Yes! Our vets are able to provide health certificates for moving pets between states within the United States. We aren't able to offer certificates for international travel.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What kind of counseling services do you offer for patients?

  At Aerowood Animal Hospital, we are proud to offer all of our patients with behavioral and nutritional consultations as part of their routine wellness exams and preventative healthcare appointments.

  If you have specific questions about behaviors or special nutritional needs your pet needs to have addressed, contact us for advice.

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• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.